Absolute Computrace Complete - Report a Theft

Report a Theft

Computer stolen? Absolute gets stolen laptops back! And notebooks, and desktops, and tablets...

If Your Computer Was Protected by Computrace:

Time is of the essence! Complete the following steps as fast as possible and you will greatly increase your chances of getting your stolen computer back. To be eligible for the Recovery Guarantee (if applicable) or Money-Back Guarantee (if applicable) you must complete all of the steps below within 14 days of the theft.

Laptop Crime Fighting Step #1

Report the computer theft to local law enforcement and get a police file number.

Laptop Crime Fighting Step #2

Login to your account on Absolute' s website and complete a theft report:

• Corporate accounts (+10 licenses)
• Home Office / Computrace LoJack for Laptops (1 - 9 licenses)

You will need the missing computer's electronic serial number (ESN), as well as any identifying documentation for your computer.

You may also report a theft by phone: 1-800-81-THEFT (1-800-818-4338)
Or, e-mail the Absolute Recovery Team at recovery@absolute.com

Laptop Crime Fighting Step #3

Relax. The Absolute Theft Recovery Team is working on the case.

If Your Computer Was NOT Protected by Computrace:

We're sorry you lost your computer. The FBI claims 97% of stolen computers are never recovered.

When you buy your new computer, please install Computrace, then if it is stolen, you will have a greater than 75% chance of getting it back.

We'd love to protect your next computer with Computrace.