NetOp On Demand Remote Control

Let's face it, sometimes it's easier just to do things yourself. No long explanations. No misunderstandings. And when it comes to helpdesk support, that means faster problem resolution, better service, and greater customer satisfaction.

NetOp has taken its world-famous remote control technology and created NetOp On Demand to enable temporary helpdesk sessions across the Internet without any firewall configuration. By downloading a small, self-executing program, end users can receive true hands-on help from your helpdesk staff. Using NetOp, your helpdesk representative can see the end user's screen, move the cursor, click, type — and even transfer files. And when the program is closed again, it automatically deletes itself from the end user's hard disk.

ONE. An end user contacts your helpdesk and downloads a temporary NetOp On Demand file.
	TWO. The program unpacks automatically, a service ticket is entered, and it establishes an Internet connection between the end user and your helpdesk representative.
THREE. The end user grants permission to your helpdesk representative to access the remote computer.
	FOUR. Your helpdesk representative can now see the end user's screen, and use his own mouse and keyboard to control the remote computer.
FINISH! When the problem has been fixed, the end user simply closes NetOp, which immediately erases itself from the hard disk. It's that simple!