NetOp On Demand Remote Control - Functionality
Thin Client Remote Control for Help Desks
User-confirmed access
For security reasons, prior to any session, the enduser must manually grant permission to the helpdesk representative to access the remote computer. The enduser can evaluate the proposed actions of the helpdesk representative and deny access if these actions are inappropriate.
Authentication
To prevent unauthorized access to the helpdesk center through the NetOp Gateway, authentication requires either a shared password, a user name and a password, or Windows credentials. Authentication details can be supplied automatically or manually entered by the enduser.
Emergency disconnect
The enduser can exit the help session at any time simply by pressing a specially assigned hotkey.
Security roles
The helpdesk can provide NetOp On Demand programs with different permissions to meet special requirements. Some endusers may not want helpdesk staff to perform file transfer whereas others may refuse to share control of their keyboard and mouse.
Extensive event logging
The helpdesk representative can log session activity and keep track of more than 100 different NetOp events. These events can be logged to a local file, to the NetOp Security Server, to the Windows Event Log, or to a SNMP enabled management system.
Powerful encryption
Sessions between the enduser and helpdesk representative can be encrypted end-to-end using up to 256-bit AES encryption, 256-bit SHA HMAC's integrity check, and 2048-bits Diffie-Hellman key exchange.
Session recording
All screen activity from the enduser's computer can be saved to a file at the helpdesk center for later replay. It can thus be used for training, quality audits, or service documentation.
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