NetOp Remote Control - Functionality

NetOp Remote Control — Nothing comes remotely close! With the range of NetOp Remote Control software, remote access, control and management of your network has never been easier or more efficient.

NetOp Remote Control is the most comprehensive, effective and security-conscious way to maintain your IT operations. Designed to fit into all environments, NetOp Remote Control lets you access users running virtually any operating system, including Windows, Linux, Mac OS X and Solaris. Location isn't terribly important either. The NetOp Remote Control software offers unrivalled connectivity, supporting all standard communication protocols. Finally, NetOp Remote Control is the ideal way to manage and administrate your servers. NetOp Remote Control contains a sweeping range of remote management tools, all available on one easy-to-use console.

None of this, of course, matters unless you can operate securely. With NetOp Remote Control you're protected end-to-end by the most robust set of security measures available in any remote control software tool. It's little wonder, then, that organizations that recognize their reliance on IT, recognize the benefits of NetOp Remote Control.

Security

In today's high-risk IT environment it's more essential than ever that remote computer access is restricted to authorized users only. The NetOp Remote Control software is built on the premise that people seeking remote access are intruders until proven otherwise. Any remote access request must fulfill numerous criteria, including authentication and authorization against a local or, better still, centralized authentication system such as Windows Domain, a Directory Service or a RSA SecurID server. The authorization roles also dictate what actions a Guest is permitted to perform remotely. It's possible to centralize all authentication and authorization with the NetOp Security Server. Using multiple servers provides load-balancing and fault-tolerance which results in minimal downtime. NetOp Remote Control protects the traffic between the modules against eavesdropping by using 256-bit AES encryption. Intruder attacks can be traced by NetOp Remote Control's extensive event logging, which stores data both locally and centrally.

Communications

Maintaining the effectiveness of your firewall while allowing efficient, secure remote access to your LAN via the Internet is a constant struggle. Without jeopardizing firewall security, the versatile communication layer in NetOp Gateway offers a single entry point from the Internet. The Gateway uses only one open TCP port, allowing up to 200 Guest users to simultaneously reach Hosts on the LAN behind the firewall. All traffic is end-to-end encrypted with 256-bit AES and fully authenticated, offering more than most VPN solutions, yet using a standard computer platform.

Remote management

Managing your network remotely can be cumbersome in Windows since administrative tools are spread out between applications, each with a different user interface. NetOp Remote Control's Remote Management facility assembles many of these tools in one powerful, easy-to-use console. The Host user can keep working while the computer is being serviced. And Guest users can even collect detailed hardware and software inventory during a session. Remote management sessions also have the advantage of using less bandwidth than a full remote control session, since only management data, rather than screen data, is transmitted between the modules.

Cross-platform support

Since most large networks are a patchwork of PCs and platforms, your remote control tool needs to support multiple operating systems. NetOp Remote Control's Guest and Host modules can connect across the majority of standard communication protocols and across different operating systems with remarkable forward and backward compatibility. Use the Guest and Host from Windows Server 2003, XP and 2000; Terminal Services including Citrix, NT 4.0, ME, 9x and CE; as well as from Linux and Solaris. In addition the Guest program also runs under ActiveX (e.g. in Internet Explorer). The Host can also be launched under Mac OS X, OS/2 and DOS.

Multi Guest session

The increasing complexity of many IT systems means it often takes more than one support-staff member to solve a particular problem. With NetOp Remote Control, multiple Guests can view the same remote desktop, and can even switch keyboard and mouse with each other during a session. Guests using Windows can also monitor whether fellow Guests are connected, what session types are active and who has the keyboard and mouse controls. The features 'Suspend Connect' and 'Disconnect All' allow the controlling Guest to obtain privacy during a session. Multi-Chat enables Guests without other means of communication to type messages in a shared, line-based chat dialog. This can also be utilized as a fully encrypted and authenticated multi-chat application.